Glenn Sturgis' Cloud 9 Management Overview:

Typing using the 'home row' method.

Ordering ice pops.

ACEST: Always Check Everything Seven Times. Septuple check purchase orders.

🎵 Mark the unit's inventory price and unit quantity.

Then triple check the product name cos thorough is what you want to be.

Then look it over one more time in case there's a mistake.

Then sign it, date it, click submit and throw it in the lake 🎵

Glenn's yellow notebook tidbits:

• Ronald Stimple (distribution centre): wears a mouth guard at night, 47 years old, in the handball league and had a deaf girlfriend when he was 16 and he's thinking about a vasectomy.

• Fern Rosato: married to a woman.

• Donovan: tore his meniscus playing handball; has a bulldog named velvet; on April 7th his wife was going out of town for a month; on April 21st he had "pounded a waitress until her eyes rolled back in her head."

Tuning into the rhythms of the store by wearing a blindfold on the shop floor. Trusting your inner manager.

Identifying rule violations in the clothing section: the trash can is overflowing; that fluorescent light bulb is out; that mannequin is missing an arm; there is a bottle of grape soda that doesn't belong in women's wear and it's leaking; these sweaters aren't really folded; Brett should be wearing a shirt.

A great manager should be able to do this job backwards and on roller skates.

* Information taken from Superstore episode 4:9 *